Phelps Health is a regional healthcare system serving the residents of south-central Missouri. With a rich history dating back to 1948, Phelps Health has evolved to meet the changing healthcare needs of the community, providing a comprehensive range of medical services and employing over 1,600 individuals. The system's main campus, located in Rolla, Missouri, features a 200-bed hospital, as well as various clinics, outpatient services, and specialty care centers.
As a leading healthcare provider in the region, Phelps Health is committed to delivering high-quality patient care, investing in cutting-edge technology, and promoting community wellness initiatives. The organization's mission is to improve the health and well-being of the individuals it serves, while its vision is to be the trusted leader in healthcare for the region. Phelps Health's values are centered around respect, integrity, compassion, and excellence, guiding every aspect of its operations and decision-making processes.
Key Points
- Phelps Health is a regional healthcare system serving south-central Missouri
- The system features a 200-bed hospital, clinics, outpatient services, and specialty care centers
- Phelps Health employs over 1,600 individuals and is committed to delivering high-quality patient care
- The organization invests in cutting-edge technology and promotes community wellness initiatives
- Phelps Health's mission is to improve the health and well-being of the individuals it serves
Services and Specialties
Phelps Health offers a wide range of medical services, including primary care, specialty care, and urgent care. The system’s hospital provides 24⁄7 emergency services, as well as inpatient and outpatient surgical services. Phelps Health also features various specialty clinics, such as cardiology, neurology, and oncology, staffed by experienced physicians and advanced practice providers.
The system's commitment to innovation and excellence is evident in its adoption of cutting-edge technologies, including robotic surgery, 3D mammography, and advanced imaging modalities. Phelps Health's rehabilitation services, including physical, occupational, and speech therapy, are designed to help patients recover from illness, injury, or surgery. The system also offers a range of community programs and support services, such as health education, fitness classes, and support groups.
Quality and Patient Safety
Phelps Health is dedicated to providing high-quality, patient-centered care, with a strong focus on patient safety and satisfaction. The system’s quality improvement initiatives are designed to ensure that patients receive evidence-based care, with a focus on preventing hospital-acquired conditions and reducing readmissions. Phelps Health’s patient safety record is publicly reported, with the system consistently meeting or exceeding national benchmarks for quality and safety.
The system's commitment to patient-centered care is reflected in its patient satisfaction scores, which are consistently high across all service lines. Phelps Health's patients praise the system's compassionate and responsive care team, as well as its convenient and accessible services. The system's patient advisory council provides a forum for patients and families to share their experiences and suggestions, helping to drive quality improvement initiatives and ensure that care is tailored to meet the unique needs of each individual.
| Service Line | Quality Metric | Performance |
|---|---|---|
| Emergency Department | Door-to-Doctor Time | 15 minutes or less |
| Cardiology | Door-to-Balloon Time | 90 minutes or less |
| Surgical Services | Surgical Site Infection Rate | Below national average |
Community Involvement and Partnerships
Phelps Health is deeply committed to the communities it serves, with a strong focus on promoting health and wellness through partnerships, outreach, and education. The system’s community benefit program provides financial support to local organizations and initiatives, with a focus on addressing health disparities, improving access to care, and promoting healthy lifestyles.
Phelps Health also partners with local schools, businesses, and organizations to promote health education, workplace wellness, and community outreach. The system's health education program offers a range of classes, workshops, and events, covering topics such as nutrition, fitness, and disease management. Phelps Health's community advisory board provides a forum for community leaders and stakeholders to share their perspectives and suggestions, helping to inform the system's community benefit initiatives and ensure that its services are tailored to meet the unique needs of the region.
Workforce Development and Education
Phelps Health is committed to developing and supporting its workforce, with a strong focus on education, training, and professional development. The system offers a range of educational programs and opportunities, including clinical residencies, fellowships, and continuing education courses. Phelps Health’s partnership with local educational institutions provides students with hands-on learning experiences, helping to develop the next generation of healthcare professionals.
The system's workforce development initiatives are designed to promote career advancement, improve job satisfaction, and enhance patient care. Phelps Health's employee recognition programs and rewards acknowledge the contributions and achievements of its care team members, while its employee wellness program promotes healthy lifestyles and work-life balance. The system's commitment to diversity, equity, and inclusion is reflected in its hiring practices, training programs, and community outreach initiatives.
What services does Phelps Health offer?
+Phelps Health offers a wide range of medical services, including primary care, specialty care, urgent care, and hospital services.
How does Phelps Health prioritize patient safety?
+Phelps Health prioritizes patient safety through its quality improvement initiatives, patient-centered care approach, and commitment to preventing hospital-acquired conditions and reducing readmissions.
What community benefit programs does Phelps Health offer?
+Phelps Health offers a range of community benefit programs, including financial support to local organizations, health education, and outreach initiatives.
As a trusted leader in healthcare for the region, Phelps Health remains committed to delivering high-quality, patient-centered care, while promoting community wellness and addressing the unique needs of the individuals it serves. With its comprehensive range of services, cutting-edge technologies, and community-focused approach, Phelps Health is well-positioned to meet the evolving healthcare needs of south-central Missouri, both now and in the future.
