High Country Community Health

Located in the heart of western North Carolina, High Country Community Health (HCCH) is a comprehensive healthcare provider dedicated to delivering high-quality, patient-centered care to the region's underserved populations. As a federally qualified health center (FQHC), HCCH plays a vital role in ensuring that everyone, regardless of their background or financial situation, has access to essential healthcare services. With a strong commitment to community outreach and engagement, HCCH has established itself as a trusted partner in promoting health and wellness throughout the High Country region.

Comprehensive Healthcare Services

HCCH provides a wide range of healthcare services, including medical, dental, and behavioral health care. The organization’s medical services include routine check-ups, preventive care, and management of chronic conditions such as diabetes, hypertension, and asthma. Dental services include routine cleanings, fillings, and extractions, as well as dental education and outreach programs. Behavioral health services include individual and group counseling, medication management, and substance abuse treatment.

HCCH also offers health education and outreach programs, including nutrition counseling, fitness classes, and health fairs. The organization’s health educators work with patients to develop personalized health plans, providing them with the knowledge and skills they need to manage their health and prevent disease. Additionally, HCCH partners with local community organizations and social service agencies to provide patients with access to resources such as food, housing, and transportation.

Quality of Care and Patient Satisfaction

HCCH is committed to delivering high-quality care and has received recognition for its quality of care and patient satisfaction from the National Committee for Quality Assurance (NCQA). The organization is accredited by the Joint Commission and has implemented a range of quality improvement initiatives, including electronic health records, patient satisfaction surveys, and clinical performance metrics. HCCH’s quality improvement team works closely with clinicians and staff to identify areas for improvement and develop strategies to enhance patient care and outcomes.

HCCH has also implemented a patient-centered medical home (PCMH) model, which emphasizes the importance of patient-centered care, coordination, and communication. The organization’s PCMH team works with patients to develop personalized care plans, provide education and support, and coordinate care with specialists and other healthcare providers. By focusing on patient-centered care, HCCH is able to deliver high-quality, coordinated care that meets the unique needs of each patient.

Community Outreach and Engagement

HCCH is committed to community outreach and engagement, recognizing that healthcare is not just about treating illness, but also about promoting health and wellness. The organization’s community outreach team works with local community organizations, social service agencies, and healthcare providers to identify areas of need and develop strategies to address them. HCCH also partners with local schools, community centers, and places of worship to provide health education and outreach programs, as well as to promote its services and programs.

HCCH’s community outreach efforts are focused on addressing the social determinants of health, including poverty, education, and housing. The organization recognizes that these factors have a significant impact on health outcomes and is working to address them through partnerships with local organizations and agencies. By providing access to resources such as food, housing, and transportation, HCCH is helping to promote health and wellness throughout the High Country region.

Partnerships and Collaborations

HCCH has established partnerships with a range of local healthcare providers, community organizations, and social service agencies. These partnerships enable the organization to provide seamless access to care and promote overall health and wellness. HCCH partners with local hospitals, specialist providers, and community health centers to provide patients with access to specialized care and services. The organization also partners with local social service agencies to provide patients with access to resources such as food, housing, and transportation.

HCCH’s partnerships and collaborations are focused on addressing the unique needs and challenges of the High Country region. The organization recognizes that healthcare is not just about treating illness, but also about promoting health and wellness, and is working to address the social determinants of health through partnerships with local organizations and agencies. By working together, HCCH and its partners are helping to promote health and wellness throughout the High Country region.